Contact Information

Last updated: 14 August 2026

Who you're dealing with

Trading name	Atna Wellness
Owner	Aitana García López
Legal status	Registered self-employed (autónoma) in Spain
NIF	16102308P
Registered address	Calle Lehendakari Aguirre 11, 48640 Berango, Bizkaia, Spain
Email	help@atnawellness.com
Website	https://atnawellness.com
Fulfilment	Third-party warehouse, United States

How to reach us

Email — help@atnawellness.com

Monday to Friday, 9:00–17:00 ET. Replies normally within one business day; weekend messages are picked up on Monday.

Email reaches the owner of the business directly. No ticket queue, no outsourced call centre. We're small enough that the person who answers you is the person who can fix it.

We don't operate a telephone line. A published number nobody answers is worse than no number, so we staff the one channel properly.

What to include

Your order number, and a photo if something is wrong with the device. It usually turns a three-email exchange into one.

What we can help with

• Where your order is, and chasing carriers
• Which head and speed to use, and how long a session should be
• Whether the device suits your situation — including when the answer is "ask your doctor first"
• Returns under the 90-day trial, exchanges and refunds
• Warranty claims within 24 months
• Damaged, faulty, wrong or incomplete orders
• Changing an order or address before dispatch
• Payment and billing questions
• Data protection requests under GDPR

What we can't help with

We are not a healthcare provider. We cannot give medical advice, assess symptoms, or tell you whether the device is appropriate for a diagnosed injury or condition. For that, speak to your doctor or physiotherapist — and we'd genuinely rather you did.

Complaints

Say so plainly in the same email thread. It reaches the owner, not a different department, and you'll get a straight answer rather than a policy quotation.

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This document is a template prepared for Atna Wellness and is not legal advice.