Shipping policy

Shipping Policy

Last updated: 14 August 2026

1. Where we ship

All 50 US states, from our fulfilment warehouse inside the United States.

If you are outside the US, email help@atnawellness.com before ordering and we'll tell you honestly whether we can get it to you and how long it would take.

2. Cost

Free tracked shipping on every order. No minimum spend, no surcharge at checkout. The price on the product page is the price you pay.

3. Processing and delivery times
Dispatch Within 1 business day
Typical delivery 2–3 business days
Carrier Tracked, with tracking emailed on every order

Business days exclude weekends and US public holidays. Orders placed after 14:00 ET, or at a weekend, are processed the next business day.

These are the windows we hold ourselves to. If we cannot ship within the window stated, we will contact you and you may take a full refund rather than wait — you will not have to ask. That is the standard the FTC's Mail Order Rule (16 CFR Part 435) sets, and we apply it to every order.

4. Where orders ship from, and customs

Atna Wellness is a business registered in Berango, Bizkaia, Spain. Stock is held at a third-party fulfilment warehouse in the United States, and US orders ship domestically from there. That is what makes 2–3 day delivery possible.

Because US orders never cross a border, no customs entry, import duty, brokerage or handling fee applies to them, and nothing is payable to the carrier on delivery. If a carrier ever attempts to bill you an import charge on an Atna Wellness order, do not pay it — email us a photo of the notice and we will resolve it.

5. Tracking

A tracking number is emailed when your order ships. Numbers usually go live around 24 hours later — before the carrier's first scan the number exists but shows nothing, which is normal.

A quiet day between scans is routine, particularly over a weekend. If there has been no movement at all for more than four days, email help@atnawellness.com and we will chase it.

6. Delivery problems

  • Marked delivered, nothing there: check with others at the address and around porches, side doors and mailrooms, then give it 24 hours — parcels are sometimes scanned before the final drop. Still missing, tell us and we open a carrier claim.
  • Lost in transit: if the carrier can't locate it, we replace or refund. Our problem to solve, not yours.
  • Damaged on arrival: photograph the outer packaging and the device and email within 48 hours. We replace it and cover the return.
  • Wrong address: we can correct it before dispatch. After a label is printed the parcel can't be redirected; we'd have to wait for it to return before resending.
  • Missing accessory: if a treatment head or the cable is missing from the box, we ship the part rather than making you return the whole device.

7. Questions

help@atnawellness.com — Monday to Friday, 9:00–17:00 ET, replies normally within one business day.

This document is a template prepared for Atna Wellness and is not legal advice.