Returns & Refund Policy

Last updated: 14 August 2026

Short version: 90 days to try it, used is fine, 14 days of statutory withdrawal on top, and 3 years of legal cover if it's faulty.

1. The 90-day risk-free trial

Use it. Take it to the gym, use it after training, lend it to someone whose shoulders hurt. If it isn't earning its place, email us within 90 days of delivery for a full refund.

You can return it used. That is the entire point of a trial, and we'd think it strange to ask you to judge a recovery device without using it across a few real training weeks.

2. Your statutory right of withdrawal (EU/EEA consumers)

Separately from the trial, you may cancel within 14 calendar days of receiving the goods without giving a reason.

• Tell us before the 14 days are up — help@atnawellness.com. The model form at the end is available but not compulsory.
• Send it back within 14 days of telling us.
• We refund everything you paid, including standard outbound shipping, within 14 days of receiving the goods back or of your proof of postage, whichever is first. Same payment method, no fee.

Where the trial and the statutory right differ, whichever is better for you applies.

3. Condition of returned items

Send it back with the treatment heads, the charging cable and the case where you still have them, and give the heads a wipe first.

We can reduce a refund to reflect genuine loss in value where a device comes back with impact damage, water damage, or missing accessories. Normal marks from three months of ordinary use are not that.

4. Who pays for return postage

Situation	Who pays
Faulty, damaged in transit, or not as described	We do — prepaid label or we reimburse your postage
Wrong item sent	We do
Change of mind, or it isn't for you	You do — standard tracked postage

Use a tracked service for change-of-mind returns. Until it reaches us, the parcel is your responsibility.

5. How to start a return

Email help@atnawellness.com with your order number, what you're returning and why, and a photo if something is faulty. We reply within one business day with return instructions and the correct US return address.

Please don't post anything back before emailing — returns arriving unannounced can't be matched to an order.

6. Warranty and faulty goods

The device carries a 24-month commercial warranty against manufacturing defects: motor failure, battery failure, charging faults, switch failure. Separately and additionally, under Spanish Royal Legislative Decree 1/2007 as amended by Royal Decree-Law 7/2021 you have three years from delivery for goods not in conformity, and in the first two years a fault is presumed to have existed at delivery unless we prove otherwise.

Email us with your order number and a description of what the device is doing. We don't ask people to produce a receipt we already hold. You are entitled to repair or replacement free of charge, and where those aren't possible or aren't done in reasonable time, a price reduction or full refund.

Not covered: wear on treatment heads, drops and impact damage, water damage from submerging the device, and damage from ignoring the care instructions.

7. Refund timing

We process refunds as soon as the return is confirmed. Your bank then takes a few business days to show it — outside our control, but you'll have our written confirmation meanwhile.

8. Cancelling before dispatch

Email us with your order number and we'll cancel and refund in full, no questions.

9. Orders that never arrive

If tracking has been silent for more than four days, or shows delivered with nothing at your address, tell us. We chase the carrier and, if the parcel doesn't surface, we replace or refund it. You won't be sent to argue with a courier on our behalf.

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Model withdrawal form

(Complete and return only if you wish to withdraw from the contract. You are not obliged to use it.)

To: Aitana García López (Atna Wellness), Calle Lehendakari Aguirre 11, 48640 Berango, Bizkaia, Spain — help@atnawellness.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on: ______________________

Name of consumer(s): ______________________

Address of consumer(s): ______________________

Order number: ______________________

Signature of consumer(s) (only if notified on paper): ______________________

Date: ______________________

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This document is a template prepared for Atna Wellness and is not legal advice.